Client intake should create a ready file, not another email thread
Complete-file definition
Define what complete means for each service line: forms, documents, signed agreements, meeting notes, and billing setup.
Branching by service line
A CPA, law firm, consultant, or HR firm may need different document paths. The form should branch instead of asking everyone the same questions.
What stays with the professional
Automation prepares the file. It does not provide legal, accounting, financial, HR, or advisory judgment.
What staff should see
Staff should see ready, missing items, needs review, and scheduled next step without checking inboxes.