Patient intake should make appointment readiness obvious
Appointment readiness
Collect forms, contact details, appointment context, consent documents, and missing-item status before the visit.
Reminder rules
Reminders should be clear, limited, and tied to appointment timing. Staff need visibility into who is still incomplete.
Human review
Sensitive or unusual responses should route to staff before being used.
What to measure
Track incomplete intake, reminder completion, no-shows, and staff time spent following up on forms.